Refund/Return Policy
Return & Refund Policy
At Relefia, your comfort and satisfaction come first. If you're not completely happy with your pillow, we’re here to make things right.
30-Day Money-Back Guarantee
We stand behind the quality and effectiveness of the Relefia Cervical Pillow. If you’re unsatisfied for any reason, you may request a refund within 30 days of receiving your order.
How to Request a Return
To start a return, simply contact our support team at support@relefia.com.
We’re available 24/7 and will guide you through each step of the process.
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Items must be returned in their original packaging.
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Gently used pillows are still eligible for a refund.
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Once we receive your return, we’ll issue a full refund to your original payment method.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us right away.
We’ll send you a free replacement at no additional cost, and you won’t need to return the damaged item.
Order Cancellation Policy
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If your order has not yet been fulfilled, you may cancel it at any time for a full refund.
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If your order has already been fulfilled and shipped, it must be returned to us first. Once we receive it, we’ll issue a full refund to your original payment method.